Política de envío

Last Updated: August 2026

Welcome to QG Snack.

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from QG Snack. Please read this policy carefully before placing your order.

1. General Information

QG Snack specializes in imported snacks, sweets, chocolates, energy drinks, soft drinks, collectibles, and premium mini fridges sourced from around the world.

We work with trusted logistics partners to ensure your order arrives safely and as quickly as possible.

Delivery times shown below are estimates and may vary depending on destination, customs procedures, weather conditions, and carrier operations.

2. Order Processing Time

All orders are subject to a processing and preparation period before shipment.

Our standard processing time is:

1 to 2 business days

During this period, our team will:

  • Verify order details
  • Prepare your products
  • Perform quality inspections
  • Carefully package every item
  • Secure fragile products
  • Generate shipping documentation
  • Prepare your parcel for carrier collection

Processing times may be extended during:

  • Peak shopping seasons
  • Public holidays
  • Product launches
  • Exceptional order volume
  • Inventory verification
  • Events beyond our reasonable control

Business days exclude weekends and public holidays.

3. Shipping Destinations

QG Snack ships worldwide.

We currently deliver to:

  • France
  • All European Union countries
  • United Kingdom
  • Switzerland
  • Norway
  • United States
  • Canada
  • Australia
  • New Zealand
  • Asia
  • Middle East
  • Most international destinations

Shipping availability may vary depending on local regulations and carrier restrictions.

4. France Shipping

Standard Delivery

Carriers

  • Colissimo
  • Mondial Relay

Estimated Transit Time

3 to 6 business days

Express Delivery

Carrier

  • FedEx

Estimated Transit Time

1 to 3 business days

5. Europe Shipping

Standard Delivery

Carrier

  • FedEx International Connect

Estimated Transit Time

4 to 8 business days

Express Delivery

Carrier

  • FedEx International Priority

Estimated Transit Time

2 to 5 business days

6. International Shipping

Standard Delivery

Carrier

  • FedEx International Economy

Estimated Transit Time

6 to 12 business days

Express Delivery

Carrier

  • FedEx International Priority

Estimated Transit Time

3 to 7 business days

7. Mini Fridges & Large Products

Large products such as:

  • Red Bull Mini Fridges
  • Monster Energy Mini Fridges
  • Commercial Display Coolers

may require additional preparation and specialized packaging.

Estimated preparation time:

2 to 5 business days

Transit time varies depending on destination and freight service.

Customers will receive tracking information once their order has been dispatched.

8. Tracking Information

Once your order has been shipped, you will automatically receive:

  • A shipping confirmation email
  • Your tracking number
  • A tracking link
  • Carrier information

Tracking updates may take up to 24 hours to appear after shipment.

9. Shipping Costs

Shipping costs are automatically calculated during checkout based on:

  • Delivery destination
  • Parcel weight
  • Parcel dimensions
  • Selected shipping method

Free shipping promotions may be available during selected campaigns.

10. Customs, Duties & Taxes

International orders may be subject to:

  • Import duties
  • VAT
  • Customs clearance fees
  • Local taxes

These charges are determined by the destination country and remain the responsibility of the customer unless otherwise stated.

QG Snack has no control over customs charges.

11. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Customs inspections
  • Carrier delays
  • Severe weather
  • National holidays
  • High shipping volumes
  • Transportation disruptions
  • Force majeure events

Estimated delivery times are provided for guidance only and are not guaranteed.

12. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, QG Snack cannot guarantee successful delivery.

If a parcel is returned because of:

  • Incorrect address
  • Incomplete address
  • Failure to collect
  • Refused delivery

Additional shipping fees may apply before reshipment.

13. Lost Packages

If your package appears to be lost, QG Snack will immediately open an investigation with the shipping carrier.

Carrier investigations typically require 5 to 15 business days.

Once the investigation is complete, we will offer either:

  • A replacement shipment, or
  • A full refund,

depending on the carrier's official findings.

14. Damaged Deliveries

If your package arrives damaged:

  • Keep all original packaging.
  • Take clear photographs of the parcel before opening.
  • Photograph the damaged products.
  • Contact us within 48 hours of delivery.

Our support team will review your claim and provide an appropriate solution.

15. Contact Us

For any questions regarding shipping or delivery, please contact us.

QG Snack

Customer Support

Email: contact@qgsnack.com

Company Name: QG Snack

Legal Form: Simplified Joint Stock Company (SAS)

SIREN: 104 082 755

SIRET: 104 082 755 00018

VAT Number: FR39104082755