Privacy policy

Last Updated: August 2026

Welcome to QG Snack.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Company Name
QG Snack

Legal Form
Simplified Joint Stock Company (SAS)

SIREN
104 082 755

SIRET
104 082 755 00018

VAT Number
FR39104082755

Registered in France

Email
contact@qgsnack.com

2. Information We Collect

We may collect different types of personal information including:

Personal Information

Full name
Billing address
Shipping address
Email address
Phone number
Company name (for B2B customers)
VAT number (where applicable)

Payment Information

Payments are securely processed through third-party payment providers.

QG Snack never stores:

Credit card numbers
Debit card information
CVV codes
Banking passwords

Payment information is encrypted and handled directly by our payment providers.

Account Information

If you create an account, we may store:

Username
Password (encrypted)
Order history
Wishlist
Customer preferences

Technical Information

When visiting our website we may automatically collect:

IP address
Browser type
Device information
Operating system
Language
Time zone
Pages visited
Time spent on the website
Referral source

3. How We Use Your Information

Your information is used to:

Process your orders
Deliver your purchases
Verify payments
Prevent fraud
Respond to customer support requests
Improve our website
Personalize your shopping experience
Send order confirmations
Provide shipping updates
Comply with legal obligations

If you subscribe to our newsletter, we may also send promotional emails.

You may unsubscribe at any time.

4. Cookies

QG Snack uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep items in your shopping cart
Improve website performance
Measure website traffic
Personalize content
Analyze visitor behavior

You may disable cookies in your browser settings.

Please note that some website features may not function correctly without cookies.

5. Third-Party Services

We may share limited information with trusted third-party providers necessary to operate our business.

These may include:

Payment providers
Shipping carriers
Fraud prevention services
Analytics providers
Marketing platforms
Customer support tools
Email providers

These providers only receive the information necessary to perform their services.

6. Payment Security

All payment transactions are encrypted using secure SSL technology.

Payments are processed through secure third-party providers.

QG Snack never has direct access to your complete payment information.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete your order
Comply with legal obligations
Resolve disputes
Prevent fraud
Enforce our policies

When information is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on your country, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your personal information
Restrict processing
Object to processing
Request data portability
Withdraw consent
File a complaint with your local data protection authority

Requests can be made by contacting us.

9. Marketing Communications

If you consent, we may send:

Promotions
Discounts
Product launches
Newsletters
Special offers

You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email.

10. International Transfers

As an international business, your information may be processed outside your country of residence.

Whenever personal information is transferred internationally, appropriate safeguards are implemented to protect your data.

11. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that a child has submitted personal information, we will promptly delete it.

12. Data Security

We implement industry-standard security measures including:

SSL encryption
Secure servers
Restricted staff access
Firewall protection
Fraud detection systems
Regular security monitoring

Although we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon publication on this page.

The "Last Updated" date at the top of this policy will always indicate the latest revision.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us.

QG Snack

Customer Support
contact@qgsnack.com