Terms of sale

Last Updated: August 2026

These Terms and Conditions of Sale ("Terms") govern all purchases made through the QG Snack website. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Seller Information

Company Name
QG Snack

Legal Form
Simplified Joint Stock Company (SAS)

Registered in France

SIREN
104 082 755

SIRET
104 082 755 00018

VAT Number
FR39104082755

Email
contact@qgsnack.com

2. Scope

These Terms apply to all sales made through the QG Snack online store, including purchases made by:

  • Individual consumers (B2C)
  • Businesses and professional customers (B2B)

By placing an order, you accept these Terms without reservation.

3. Products

QG Snack offers imported products including:

  • Snacks
  • Candy
  • Chocolate
  • Energy drinks
  • Soft drinks
  • Collectibles
  • Mini fridges
  • Display coolers
  • Limited edition products

Product photographs are provided for illustration purposes only.

Packaging, ingredients, nutritional information, product design, and labeling may vary depending on the country of manufacture or updates made by the manufacturer.

4. Availability

All products are offered subject to availability.

If an item becomes unavailable after an order has been placed, QG Snack may:

  • Offer an equivalent replacement (with the customer's agreement)
  • Issue a store credit
  • Provide a full refund

5. Prices

All prices displayed on the website include VAT where applicable unless otherwise stated.

Shipping costs are calculated separately during checkout.

Prices may be modified at any time without notice.

The applicable price is the one displayed at the time the order is confirmed.

6. Orders

An order becomes final only after:

  • Payment has been successfully authorized.
  • An order confirmation email has been sent.

QG Snack reserves the right to refuse or cancel any order in cases including, but not limited to:

  • Payment refusal
  • Pricing errors
  • Suspected fraud
  • Product unavailability
  • Technical errors

7. Payment Methods

Payments are processed through secure payment providers.

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay
  • Klarna
  • Other payment methods available at checkout

All transactions are protected using SSL encryption.

8. Shipping

Orders are prepared within 1 to 2 business days.

Estimated delivery times vary according to the destination and shipping method selected.

Shipping times are estimates only and cannot be guaranteed.

QG Snack shall not be held responsible for delays caused by:

  • Shipping carriers
  • Customs authorities
  • Weather conditions
  • Public holidays
  • Force majeure events

9. Risk Transfer

Ownership of the products transfers to the customer once full payment has been received.

The risk of loss or damage passes to the customer upon delivery of the goods to the delivery address provided during checkout.

10. Right of Withdrawal

Consumers residing in eligible jurisdictions may exercise their statutory right of withdrawal within 14 calendar days after receiving their order.

This right does not apply to products excluded by applicable consumer protection legislation, including opened food products and other hygiene-sensitive goods.

Please refer to our Return & Refund Policy for complete details.

11. Returns & Refunds

Returns are accepted only in accordance with our Return & Refund Policy.

Refunds will be processed after inspection of the returned products.

Shipping charges are non-refundable except where required by law or where QG Snack is responsible for the error.

12. Product Quality

QG Snack carefully inspects all products before shipment.

Customers should inspect their order immediately upon delivery.

Any issue must be reported within 48 hours after delivery.

13. Food Products

Customers acknowledge that imported food products may:

  • Have different packaging
  • Use different languages on labels
  • Have different ingredient lists
  • Contain allergens

Customers are responsible for reviewing ingredients before consumption.

QG Snack cannot be held responsible for allergic reactions or misuse of products.

14. Mini Fridges & Electrical Products

Mini fridges and electrical appliances should be inspected immediately upon delivery.

Customers must follow all operating instructions supplied with the product.

Improper use, unauthorized modifications, or misuse may void any applicable warranty.

15. Limitation of Liability

To the maximum extent permitted by law, QG Snack shall not be liable for:

  • Indirect damages
  • Loss of profits
  • Business interruption
  • Customs delays
  • Carrier errors
  • Product misuse
  • Import restrictions
  • Force majeure events

In all cases, QG Snack's liability shall be limited to the amount paid for the affected order.

16. Force Majeure

QG Snack shall not be liable for failure or delay in performing its obligations where such failure results from events beyond its reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • War
  • Terrorism
  • Pandemics
  • Government actions
  • Labor disputes
  • Transportation disruptions
  • Internet outages

17. Intellectual Property

All content published on the QG Snack website, including:

  • Logos
  • Product photography
  • Graphics
  • Website design
  • Text
  • Videos
  • Icons
  • Branding

is protected by copyright and intellectual property laws.

No content may be reproduced without prior written authorization.

18. Personal Data

Personal information is processed in accordance with our Privacy Policy.

By placing an order, customers acknowledge that their information may be processed for order management, payment processing, fraud prevention, shipping, and customer support.

19. Governing Law

These Terms and Conditions of Sale are governed by the laws of France.

Any dispute arising from these Terms shall be subject to the jurisdiction of the competent French courts, unless mandatory consumer protection legislation provides otherwise.

20. Contact Information

For any questions regarding these Terms and Conditions of Sale, please contact:

QG Snack

Customer Support

Email: contact@qgsnack.com

Company Name: QG Snack

Legal Form: Simplified Joint Stock Company (SAS)

SIREN: 104 082 755

SIRET: 104 082 755 00018

VAT Number: FR39104082755